Email Etiquette Training
Sending effective messages :-
- Form and tone of the messages
- Responding to messages
- Learn to write for the reader, starting with effective subject lines.
- Organizing the different parts of an email:
- Greeting Enclosures
- Closing CC & BCC
- Subject Line Screen
- Appearance Spacing Font Replying & Flaming
Writing effective emails
- Getting to the point
- Being concise
- Paragraphing
- Use of lists
- Framing effective questions
- Understanding your reader’s needs: Writing to answer the reader’s question, “What is in it for me?”
- Writing to keep the reader engaged
- Understanding the objective
- Organizing your thoughts
- Getting to the point:
- Inductive vs. Deductive approach
- The ABC of writing Paragraphing
- Also punctuation and grammar
- Writing to a known audience Organizing your thoughts
- Structuring paragraphs and sentences
- Writing to an unknown audience
- Softening a negative message
- Writing to keep the reader engaged