The value of interpersonal skills in the workplace cannot be overstated. The capacity to establish rapport and trust, to express oneself and one’s views with clarity and professionally, and to deal with difficult situations is priceless. With the increased use of virtual modes of communication, notably email, the chance to exercise and enhance one’s interpersonal skills in a professional setting has reduced. When situations arise that necessitate something other than written communication, such as delivering a difficult message, dealing with a complaint or issue, or establishing a relationship with a new colleague or client, employees may discover that they lack the key interpersonal skills required to achieve the desired result. Workplace communication is critical in all industries. The need for communication stems from variations in people’s perspectives; people have various ideas and beliefs, which necessitate communication in order to attain a final desired and agreed upon conclusion. The topic of communication covers a wide variety of sub topics, in this section I will cover a few which fall closer to personal skills and building a relationship or rapport. Our interpersonal effectiveness programme will provide candidates with the opportunity to refresh and develop these core interpersonal effectiveness skills in a lively, open and highly interactive environment, enabling them to become more confident and effective interpersonally.