Email Etiquette

soft skill development training

Sending effective messages

  • Form and tone of the messages
  • Responding to messages
  • Learn to write for the reader, starting with effective subject lines

Organizing the different parts of an email:

  • Greeting
  • Enclosures
  • Closing
  • CC & BCC
  • Subject Line
  • Screen Appearance
  • Spacing
  • Font
  • Replying & Flaming

Writing effective emails:

  • Getting to the point
  • Being concise
  • Paragraphing
  • Use of lists
  • Framing effective questions

Understanding your reader’s needs:

  • Writing to answer the reader’s question, “What is in it for me?”
  • Writing to keep the reader engaged
  • Understanding the objective
  • Organizing your thoughts

Getting to the point:

  • Inductive vs. Deductive approach
  • The ABC of writing
  • Paragraphing
  • Punctuation and grammar
  • Writing to a known audience
  • Organizing your thoughts
  • Structuring paragraphs and sentences
  • Writing to an unknown audience
  • Softening a negative message
  • Writing to keep the reader engaged
  • Use of listsOverview on:
  • Factors enhancing email etiquette
  • Do’s and Don’t of email etiquette
  • Drafting of E-Mail
  • Understanding of Email policies ( as per company standards )
  • E-mail features and security
  • Master the inbox using some core principles and email functions

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