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Content and Outcomes

  •  Understand that the recruitment interview aims to balance efficient information exchange and effective relationship building.
  •  Consider the importance of sound preparation for the interview, and what you can to do to maximize your professional credibility with the candidate.
  •  Become aware of the importance of creating a positive first impression, and how to achieve this through the verbal, vocal and visual aspects of your presence and interaction style.
  •  Develop positive speech and body language techniques.
  •  Discover behaviours to develop rapport with candidates.
  •  Follow a useful guide when interviewing candidates, to bring structure and comprehensiveness to the interview.
  •  Explore a variety of questioning styles to achieve specific outcomes, including Open, Closed, Theoretical, Alternatives/Options and Reflective Questions.
  •  Understand how to utilise Behavioural Interviewing questions to explore the candidate’s character, emotional intelligence, capabilities and workplace behavioural style.
  •  Utilise active listening skills and paraphrasing to ensure clear understanding of the candidate’s career history, achievements and aspirations.
  •  Consider which types of questions are illegal (due to Privacy and Anti-Discrimination legislation), and alternative approaches for covering sensitive issues.
  •  Consider what motivates candidates, and therefore how to maintain their interest.
  •  Recognize the need to ‘sell’ the job opportunity to candidates, focusing on highlighting the key advantages and benefits of the role and your organisation, to ensure that the scarce, quality candidates select your roles over other options in a competitive market