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Managerial skills

Every company incurs two types of costs – visible and invisible.
By imparting soft skills training, we help companies to control invisible costs.

Benefits to your company by our soft skill training :

Employees in whatever capacity they work, commercial sense in them is most important. Our training programmes are aimed at bringing commercial
sense among your staff members.
Though duration of training programmes is short, these programmes have been developed after years of research and are being improvised continually.
Businesses of 21st century demand creation of knowledge repositories. By training your staff, you will be able to expand knowledge base of your
employees.
It is the organisation culture that fosters, sustains or holds the growth of the company. Our training programmes are aimed at making organisation culture conducive to the growth of your company.

A wide array of training programmes : For GM, DGM, AGM and Managers

  • Time & Stress Management
  •  Effective Employee Engagement
  •  Assertion Skills
  •  Team Building
  •  Behaviour Management or Interpersonal Skills
  •  Career Development of your Subordinates
  •  Team Leadership/ Organisational Leadership
  •  How to share your Wisdom?
  •  Behavioural Interviewing Skills
  •  Impacting Presentations
  •  Business Writing for Managers
  •  Transaction Analysis
  • Negotiating Skills
  •  Effective Selling Skills
  •  How to Build Organisational Culture Consulting Services
  •  Training Programme “Train the Trainer”
  •  Setting up Training Department of your company

For Executives and Asst Managers:

  •  Personal Branding for Careers Success
  •  Be a Time Manager
  •  Professional Conduct & Etiquettes
  •  E-mail Etiquettes
  •  Connectivity and Interactivity
  •  Superior Customer Service
  •  Effective Managerial Skills
  •  Training on Retail Management
  •  Effective Selling Skills

Consulting Services:

  • Training Programme “Train the Trainer”
  •  Setting up Training Department of your company

Training Process :

Pre-training Questionnaire is sent 7 days before the training
Execution of the training
Post – training evaluation after 1-3 months of training

Training methodology
During the sessions, training may happen but learning may not.
To avoid this contradiction, we take up role of a learning facilitator by
making interactive training sessions, customising training programmes
that meet client’s requirements.

Past and current clients belong the following industries :
IT Companies, Hotels & Resorts, Facility Providers, Courier/Cargo,
Security Services, Education Institutions, Overseas Recruitment,
Healthcare, Financial Services, Construction and Public Sector Units

Course Layout

Personal Branding for Careers Success
• What is Personality
• Determinants of Personality
• Know your Personality
• Positive Thinking
• How to Build Positive Self-esteem
• SWOT analysis
• How to handle Adversities

Be a Time Manager
• Characteristics of Time
• Pareto Principle
• Have you done Job Analysis of your Job?
• What are Time Wasters?
• What is Procrastination?
• Time Management Tools
• Personal Goal Setting & Delegation
• Theory of Time Management
• Day-to-day Time Management Techniques

Stress Management
• What is Stress? Optimum Stress level
• Your Personality & Stress
• Symptoms of Stress
• Identifying likely Stressors
• Five ways of Dealing with Stress
• Anger – combat with the enemy within

Connectivity and Interactivity
• What is Communication? The Process of Communication
• When Communication should happen? Formula of Communication
• Communication & Perception
• Barriers in Communication
• Questioning Skills
• Listening Skills
• Telephone Techniques
• Business Writing Skills

Interpersonal Skills
• Assessing your Ability to Deal with People
• Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills
• Your Interaction – making requests,refusing requests, giving advice,disagreeing, interrupting, bridging etc
• The difficult Personality types

Team Building
•Self-perception Inventory of the Team Members
•Group v/s Teams
•Attitude required to build Team
•12 C’s of the Team
•Types of Dysfunction in a Team &
•Five Dysfunctions of the Team

Leadership Techniques
• What is Leadership?
• Leaders v/s Followers
• Managers v/s Leaders
• Test your Leadership Potential
• Your Personality – Conduit of Leadership
• Team Leadership
• Getting Organised
• Problem solving
• Leadership & Conflict Resolution
• Assertiveness and Leadership
• Creation of Intangible Assets

Supervisory/Managerial Skills
• Fundamentals of Supervision
• Your Attitude and Productivity of your Staff
• How to Demonstrate Authority
• How to Delegate
• How to Coach / Counsel
• How to deal with Special problems

Effective Employee Engagement
• Transition from engagement to disengagement
• What is Conflict?
• Critical Features of Conflict Management
• Types of Conflict
• Conflict Resolution Techniques
• Conflict and Organisational Culture

Anger Management
• Anger – the enemy within, its ill-effects on the body
• Sources of the anger
• Anger management strategies
• Other techniques to manage the anger

Behavioural Interviewing
• A brief about Recruitment Process
• Interview – its significance in the recruitment process
• Some Dos and Don’ts while conducting interview
• Some Standard Questions and their expected answers
• What is Behavioural Interviewing? How is it different from Traditional interviewing?
• What is STAR Technique?
• Some competency based questions and their expected answers.

Personal Excellence
• How to take and give feedback?
• How to conduct Performance Appraisal?
• Building Organisational Culture
• Emotional Awareness
• How to find Creative and Innovative Solutions
• How to be a Motivator
• Decision Making

How to share your Wisdom?
• What makes a good Mentor?
• What Mentors do?
• Manager v/s Mentor
• Adapting & Managing a Change
• Dimensions of Mentoring
• Mentoring Process
• Productive Confrontation

Assertion Skills
• What is your Behavioural Profile?
• Different types of Behaviours
• What are Assertion Skills
• What are the Barriers in Assertive Behaviour
• What are different Basic Assertion Techniques
• Assertion Techniques in Responding and Initiating

Negotiating Skills
• The concept of Negotiation
• The Phases and Skills of Negotiation
• How to Respond Resistance from others
• Using DISC to understand Negotiating Styles
• Responding to Unfair Tactics
• Practice Negotiations

Effective Selling Skills
• What is Sale? Primary skills of Salespersons
• Preparation of Sales Plan, Why people buy?
• Preparing for the Sales Interview, Grooming Skills
• Structuring the Sales Call
• Setting Agenda – Questioning Skills
• Setting Agenda – Listening Skills
• Identifying Needs – Buying Behaviour
• Presenting the Solution & Effective Closures

Continuous Up gradation:
GroomX offers continuous up gradation of the trainings once designed. We also work closely with leadership team of your organisation to introduce the
new trainings and modify/alter existing trainings.