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Leadership Skills:

  •  The principles of leadership
  •  Attributes of effective leaders & Who does the leader serve
  •  Preferred communication channels, methods, and styles
  •  Verbalizing expectations in a clear manner & S.M.A.R.T. outcome criteria
  •  Breaking down barriers to create effective communications
  •  Decision making elements & Making decisions with confidence

Performance Management:

  •  Effective performance management
  •  Leaders’ responsibilities for evaluating, reprimanding & counseling staff
  •  Preparing for performance management discussions
  •  Conducting performance management discussions
  •  Evaluating performance expectations objectively