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Conflict management is the process of avoiding conflict in a planned manner where possible and organizing to resolve conflict where it does happen, as rapidly and smoothly as possible. –

Causes or sources of organizational conflict can be many and varied. The most common causes are the following:

  • Scarcity of resources (finance, equipment, facilities, etc)
  • Different attitudes, values or perceptions
  • Disagreements about needs, goals, priorities and interests
  • Poor communication
  • Poor or inadequate organizational structure
  • Lack of teamwork
  • Lack of clarity in roles and responsibilities

For an organization to be effective and efficient in achieving its goals, the people in the organization need to have a shared vision of what they are striving to achieve, as well as clear objectives for each team / department and individual. We help you learn ways of recognizing and resolving conflict amongst people, so that conflict does not become so serious that co-operation at the work place is impossible.