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Course Description: Communication Skills Training

Topics Covered:

  • Role of face to face communication
  • Handling Conversation
  • Essential listening and questioning techniques
  • Positive communication
  • Communicate with impact
  • 5 guiding principles of communication
  • The key concepts in communication
  • Maximize your verbal and visual communication skills
  • Speak fluently and confidently even under stress
  • Understanding the difference between assertive & aggressive communication
  • Maximize your leadership skills and personal credibility through communication skills
  • The key concepts in communication
  • The communication process
    Building rapport

Methodology:

We use a combination of:

  1. Case Studies
  2. Role Plays
  3. Games
  4. Activities
  5. Audio and Video Clips
  6. PowerPoint Presentations
  7. In order to make the process of learning at least 70% experiential.